How to get support 🍕

Need help? We're here for you!

When you reach out to support, sharing your Pizza Tag helps us quickly identify your account and provide faster assistance.

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Help us when asking for help

The Pizza Tag is a simple way to provide us with information about your account when you need personal assistance. It's a quick reference that helps our support team identify your account and investigate any issues you're experiencing.

Using the Slash Command

The quickest way to get your Pizza Tag is by using the slash command directly in Slack:

1. Open a direct message with PizzaTime:

Start a direct message with the PizzaTime app in Slack. You can find it in your apps or by searching for PizzaTime in the message search.

2. Send the command:

Type /pizza-time tag and send the message.

3. Copy your Pizza Tag:

The app will immediately reply with your Pizza Tag information. Copy this information to include in your support message.

Using the App Settings

You can also find your Pizza Tag through the PizzaTime app settings in Slack:

1. Open PizzaTime in Slack:

Navigate to the PizzaTime app page in Slack. You can find it in your apps list or by searching for PizzaTime.

2. Go to Settings:

Click on the Settings tab or option in the app.

3. Find the Pizza Tag button:

Scroll to the bottom of the settings screen where you'll see a 🍕 Pizza Tag button.

4. Click the Pizza Tag button:

Click it to open a modal with your Pizza Tag information.

5. Copy your Pizza Tag:

Click the Copy button in the modal to copy your Pizza Tag. You can then send it to our support team.

What's included in the Pizza Tag?

The information included in your Pizza Tag is related to your Slack workspace – it's not something special generated by PizzaTime, just standard workspace identifiers that help us locate your account quickly and provide personalized assistance in case of emergency or when you need personal support.

UID - Your unique identifier in Slack
TID - Your organization's Slack workspace identifier
APP - The version of PizzaTime you're currently using

Help Center

We’ve got more answers!

No complicated manuals, just simple answers to help you get the most out of PizzaTime - the FAQ section has you covered.

What is PizzaTime?Why use PizzaTime?How to install PizzaTime?How to send an endorsement?There is a Leaderboard?Achievements

Missing Information?

You don't see the answers you've been searching for? Reach out to us and we'll get back to you as soon as possible!